Frequently Asked Questions

You may modify your order until 8 pm on the day prior to delivery day. The cart can be reopened for modification until 7:50 pm and all modifications must be finished until 8 pm, otherwise your items cannot be delivered in time-slot booked for the next day.

Basic Trust points for your online shopping will be credited to your account. Trust points for promotional items will not be credited but we are working on our system so that these points will also be credited in the future.

You can engage the online order and delivery service in all districts of Budapest and in many settlements in the proximity of the capital city. Click here to view our map and check if we deliver to your address.

You do not need to register to check the product range or to place items in the cart. Registration is only necessary if you wish to purchase the products. You can register (a few simple steps only!) before, during or after shopping.

The easiest way to give your data is to click on the [Enter the store] menu item. You need to give your full name, email address, phone number and a password which you can modify any time in the future. Before registration you need to accept our Privacy policy. By ticking the “I accept the Privacy policy” checkbox at the end of the Privacy policy you state that the content therein is clear and acceptable. Upon receipt of your registration request we automatically send you a confirmation e-mail. Click on the link in the e-mail to confirm your registration. With one e-mail address you may register only one account. Your password can be modified any time by using the “Forgotten password” function. You can register before starting your online shopping and finalising your cart’s content.

If you wish to log in, please click on [Log in] and enter your registered username and password.

You do not need a registration to start shopping in the Online store, therefore you may freely browse our product categories and check the product details on the site. You can place items into your cart from the list view or from the product view. You can easily find the products through the search bar. It is important to know, that after completing your shopping, you need to register in order to finalise your order.

The earliest time-slot for delivery can be booked on the day following the submittal of your order. You can book a free time-slot even two weeks in advance. Firstly, choose the day that suits you best in the table, then pick a two-hour time-slot. In the table you can check the service fees that belong to the various time-slots. Once you pick the time-slot, the service fee will be automatically added to the total price of your order.

You can set your delivery address during finalising your order. First, provide the zip code of your settlement. You can set more than one address within the delivery area. We handle and store your personal data encrypted, in a confidential manner observing rules for maximum data protection as laid down in our Privacy policy.

You can browse thousands of products including fresh food, frozen goods, beverages as well as healthcare and beauty products, hygienic and household products. We are working to continuously expand our product range.

Prices of the products purchased online are identical with the store prices on the day you submit your order. Of course, the same rule applies to the promotional items, too. The prices on the website are identical with the ones you may see on the price tags in our stores at the moment of your shopping.

There are several ways to find a product: Products are listed in categories (e.g. basic food) and you can narrow down your search results with the filters on the left side of the screen. You can simply find products using the search bar, and you can place the items in your shopping cart. In the “Promotion” menu, you can browse the current promotional products.

You can add products to your cart on any product site of the online store. All you need to do is provide the desired amount and click on the “Add to cart” button. By clicking on the shopping cart icon you can easily delete the selected product or you can modify the quantity.

For every item there is an individual quantitative limit which shows the top quantity the company takes on to deliver. Auchan aims to make the products available for the most possible customers in the delivery areas, that is why the maximum orderable quantity of items has been set. The quantitative limit is clearly indicated in each case, as the system will not allow selecting a higher amount or more pieces of a given item.

The shopping process is made up of three main steps that can be performed in any order you like: Placing the products in the cart – Booking a time-slot for delivery – Selecting delivery address and payment method. As the last step you will be requested to confirm the selected products. Before the last step, you can modify the content of your cart, the time-slot for delivery and the delivery address at any time. Finally you need to submit your order. If you successfully submitted the order, you will receive a confirmation e-mail from Auchan.

Your products will be delivered in a temperature-controlled van by one of our colleagues. When taking receipt of the products, you will of course have the opportunity to check if all your products have been delivered fresh, in prime quality and in the ordered quantity. If the product you wish to buy is not available on the day of the delivery, the delivery assistant will deliver a similar product (substitute product). Of course, you do not have to accept the substitute product. If you decline toaccept the substitute product, you will only need to pay for the items you actually take receipt of. You can refuse to accept any item, if you decide that the item fails to meet your requirements.

Substitute products are highlighted on the delivery note and will be placed in a bag of different colour. If you decide that certain products do not meet your requirements, please feel free to give it back to the delivery assistant. The assistant then will deduce the price of the returned product(s) from the total amount you need to pay.

The prices of products with a deposit on their packing include the price of of the packing (deposit), too. The price of the packing is always displayed on the invoice as a separate item. You can return suck packing to any Auchan store where the deposit will be refunded. Returnable packing cannot be handed over directly to the delivery assistant.

During your shopping you need to book a time-slot when your products will be delivered to you. You can select one of the available 2-hour time-slots. During the test period we will be delivering from Monday to Friday. It is important that for all time-slots there is a maximum number of deliveries we can fulfil. To be able to book your ideal time-slot we suggest you prepare your shopping list in advance and submit your order in time. You can submit your order even 2 weeks prior to the delivery.

Please let our delivery assistant know if you need a VAT invoice. We will send you the electronic invoice of the items you actually took receipt of and paid for via e-mail.

Only a person over 18 years of age is entitled to take receipt of the delivered products. If the delivery assistant is in doubt as to the age of the person who wishes to take receipt of the products, but the person refuses to certify his/her age with the necessary documents, the Delivery assistant is obliged to refuse to hand over the ordered product(s). Likewise, if the person who wants to take receipt of the delivery presents a document that certifies his/her age, and he/she has not yet reached the age of 18, the delivery assistant is obliged to refuse to hand over the ordered product(s).

Yes, our delivery assistant will carry your shopping to your door.

If you miss the time of delivery, please contact our Customer Service at info@auchan.hu or call (+36-40) 10-90- 10 and our colleagues will attempt to redirect the delivery assistant to your place, if possible. If the delivery assistant cannot return to your address, then your order will be deleted. In that case, you need to place your order again.

If on the day of the delivery a product you ordered is not available, we deliver a substitute product. In such cases the substitute product will be highlighted on the delivery note. Of course, you are not obliged to accept and purchase the substitute products. If you choose not to accept the substitute product, simply return it to the delivery assistant. We assigned substitute products for most items in our online store. Before you submit your order, you may choose which substitute product you would like if the originally ordered product is not available. If our colleagues cannot find a proper product to substitute the item you ordered, then we will deliver your order without that item.

Once you are logged in, next to your username there is a drop-down menu. In the My orders - modify menu you can enter the cart the content of which you wish to select, where you can click on the modify my order button and then you can start modifying the content of the given cart.

Auchan publishes a variety of catalogues with national and local validity, including on specific topics (sport, horticulture). Please check the validity of the offer before purchasing and whether the offer applies to which store. The validity data can be found on the back of each publication.

If you haven't received the publication, please email us at info@auchan.hu to help us, with our work.

Parking is free and we provide assistance services in the parking area.

We are constantly looking for qualified staff and trainees in our stores. Browse our current offers on karrier.auchan.hu

az  oldalon.

Our photo service will prepare your photos, posters, photo gifts, calendars, greeting cards, CEWE PHOTO BOOK in a short time.

You can place your order conveniently through Auchan Fotószolgálatra. We will notify you by e-mail when your order is completed and you can already take it over at any store at the next purchase. 

Visit Auchan Fotószolgálatra for our prices.

Yes, most of our stores have breastfeeding / diaper rooms, you can request the key from the Customer Service.

 

The specially designed shopping carts tailored to children's needs are available in the stores' sales areas.

All Auchan stores and parking spaces are accessible so that our customers with reduced mobility can fully use them. Shopping carts designed for people with disabilities can be used in the shopping areas of the stores.

Yes, used battery and light pipe collectors have been placed in our stores. You can bring back to us boxes, pet bottles, non-returnable bottles. You will find the containers at the glass recyclers.
Selective waste collection may vary by store, please inquire in the Customer Service about the availability of selective waste collectors in the respective store.

In Auchan stores, you can pay with cash, debit cards and numerous shopping and meal vouchers. You can see the exact list of payments here.

As with trolleybuses, electrostatic charge can be accumulated in any moving structure made of metal. In order not to cause any discomfort, we have grounded every Auchan shopping cart with a metal chain. The ringing of the metal chain causes the characteristic sound effect.

More information about the electrostatic phenomenon is available here.

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Further information about Auchan’s story, activities in Hungary, and its role as investors and employers can be found in Auchan Hungary and Auchan Group.
 

There is no way to adjust the size in our stores.

Benefits of Auchan Guarantee:

This ensures the safe use of the product.
Quick help: One phone call is enough to report the damage.
Products weighing more than 10 kg are repaired at your home.
You decide how many years of extra tranquility you will buy.
You can request the Auchan Guarantee service - depending on the type of product you purchase - for 24 / 36 / 48 / 60 months. Click for more information.

Oney Bank can determine creditworthiness by requesting the following employer certificate:

Employer Certificate

If you live in one of the attractions of our stores, you will find a catalog for the next period in your mailbox. If you live outside the area, you can view all of our valid publications under Offers.
If you do not want to miss the current offers, you can subscribe to our newsletter here: https://www.auchan.hu/subscribe

You can request an VAT invoice for the block at the Customer Services. If you register a Business trust card with the Customer Service, you will be able to automatically print a simplified invoice with the card in the cash.

Through regular training of our employees and HACCP certification of our stores, Auchan guarantees food safety for our own manufactured products, in the bakery and barbecue departments. HACCP is an internationally accepted, systematic method for achieving food safety through the identification, assessment and management of potential hazards. All Auchan hypermarkets operate audited HACCP systems, which are reviewed annually.

The purpose of regular HACCP reviews is to establish, preserve food safety and ensure product traceability. It regulates technological operations important for food safety. It includes hygiene expectations and parameters

To apply, please bring the following documents:

•  a valid identity card or driver's license or passport issued by a Hungarian authority
• Tax card and a valid tax card
• a bill of utilities not older than 60 days from the place of residence, or a fixed telephone or internet bill
• Employer certificate of at least 3 months of employment with the same employer
• for pensioners, the pension period and the last monthly pension period

https://www.auchan.hu/vasarloi-panaszkezeleshez-es-a-vevoszolgalaton

For detailed information, read Auchan’s home delivery information.

Uniform prices for home delivery of non-food products – mainly electronics and household appliances – available at Auchan. The same shipping rates apply to items purchased in stores as to products ordered online.

We will deliver the product to the entire country within 7 working days. The tariffs were determined based on the size and weight of the order, as well as the distance, and we determined categories for household quantities. 

For prices and detailed information, see Auchan's home delivery policy.

Yes, if you wish, we will bring the old when the new device is delivered.

 

By registering for the Auchan Bébé Program, participants can enjoy exclusive discounts. Discounted products are selected for pregnant mothers and parents of children up to 6 years of age.

We will also notify customers registered to the program in a personalized newsletter about our latest offers, which are renewed monthly.

Participants in the Auchan Bébé Program can also enjoy other benefits available in the Trust Card Program (Family Day, collecting Trust Points and switching to discounts, etc.).

Register with your Auchan Trust Card or Auchan Card. For valid registration, enter your email address, to which we can send you our monthly renewable offers, and the (anticipated) date of birth of your child, as well as show your child’s address card!

At the Customer Service Board of our stores, as well as online on the www.bizalomkartya.auchan.hu website, you can request a Trust Card under the “Cart Request” section.
 

On the website www.bizalomkartya.auchan.hu or on the Customer Service of any of our stores.

Yes they can be combined.

 

First, we send a personalized newsletter to our customers registered in the program about our latest offers, which are renewed every month, secondly, you can find information on the website www.auchan.hu/bebe, and we also indicate our current discounts on selected products.

You cannot register for the Auchan Bébé Program with a Business Trust Card.



 

No, there is no possibility of subsequent benefits and Credit Points.

 

The Auchan Bébé Program operates in the Szekszárd supermarket, so the discounts can be used, but the selection may differ from the products included in the promotion for the given period.

The discounts of the Auchan Bébé Program cannot be applied in the Auchan online store.

In the case of registration with a credit card, you can opt out of notifications in the store’s Customer Service or on www.bizalomkartya.auchan.hu/login by entering the “Settings” section by changing the settings for offers, newsletters, notifications. When registering with an Auchan Card, you can cancel notifications at the Financial Corner in the stores.

In the case of registration with a credit card, you can opt out of notifications in the store’s Customer Service or on www.bizalomkartya.auchan.hu/login by entering the “Settings” section by changing the settings for offers, newsletters, notifications. When registering with an Auchan Card, you can cancel notifications at the Financial Corner in the stores.

Call center opening hours:
H-Szo: 8:00 - 20:00
Sunday: 8:00 to 16:00

Call our free number: 06/80-10-90-10
Or send us an email: bebe@auchan.hu or infocenter@auchan.hu

You can create a digital Trust Card by downloading the OkAuchan app or through the online.auchan.hu platform, and you can request a physical Trust Card at the customer service desk in the store. To register, you first need to create an Auchan account, then confirm it via email, after which you can create your new card.

After registering in-store or online, your Trust Card will be activated upon confirming the email sent to your email account. Confirming your account is essential; unfortunately, accounts not confirmed within 72 hours must be deleted.

You can collect your Trust Points by scanning your Trust Card at the time of purchase in-store, at gas stations, or online.

For every 1,000 HUF spent, 5 Trust Points can be collected, but a maximum of 500 Trust Points per transaction. Points can also be collected after purchasing products designated by the store for Trust Points.

For any type of fuel purchase at Auchan gas stations, 5 Trust Points can be collected for every 1,000 HUF spent, but a maximum of 500 Trust Points per transaction.

The Trust Points can be redeemed during in-store purchases, where 1 point equals 1 Forint in value, thereby reducing the total amount payable. All collected points can be used, but with Trust Points, a maximum of 90% of the purchase value can be paid.

During a purchase transaction, a maximum of 500 (five hundred) Trust Points can be collected based on the total purchase amount.

You can view your current balance in the app, on the bizalomkartya.auchan.hu website after logging in, and at the bottom of the purchase receipt.

If you do not use your Trust Card for either collecting or redeeming points within the given calendar year, your points will be expired (deleted) on December 31. We always send a notification at the beginning of December, so you have the opportunity to use your card.

No, the Trust Card cannot be used in conjunction with the Fuel Card.

If the Trust Card is lost, stolen, or damaged, you can initiate its blocking/replacement in person at the customer service of the Stores or through the InfoCenter at 06 80 10 90 10. In the case of issuing a new Trust Card, the balance of Trust Points at the time of deactivation of the blocked Trust Card will be transferred to the new Trust Card.

No, there is no possibility for points to be credited retroactively.

No, only individuals can apply for a Trust Card. Businesses and organizations can apply for a Business card at our in-store customer services.

When using the Trust Card, a VAT invoice for the purchase can only be issued by Auchan Hungary Ltd. to the name and address registered to the Trust Card, applicable for both in-store purchases and fueling.

After logging in, you can modify your marketing inquiries consent (subscribe/unsubscribe) in the "My Profile" section. Additionally, you can unsubscribe on the www.online.auchan.hu/unsubscribe page by entering your email address.

The Trust Card offers include weekly renewing product deals valid from every Thursday to the following Wednesday (validity dates are found at the bottom of the offers). You can view the current Trust Card offers in the OkAuchan app or by logging into your profile. If you have given your consent, you will be notified about the current Trust Card offers via email. The discount applies even when purchasing multiple (identical) items from the products specified in the Trust Card offers in a single transaction. The Trust Card offers are available both in-store and for online orders. Offers are only available to active accounts that have been confirmed via email!

If your Trust Card is linked to your Auchan account, it will automatically appear in the "My Profile" section. If your account is not yet associated with a Trust Card, you can do so by logging in at bizalomkartya.auchan.hu and filling out the registration form. For online purchases, you can collect 5 points for every 1,000 HUF spent, but currently, point redemption is only possible in-store. You can also collect the extra 3x points for Family or Senior days during your online shopping.